COLORADO SPRINGS — Our News 5 investigative crew is monitoring a sample of problems towards a Colorado residence builder.

Given that the start off of the COVID-19 pandemic, many house owners have filed grievances with the Far better Business Bureau with one particular widespread challenge—they say they builder would not honor its warranty.

It is really no secret—new residence design is popping up just about everywhere in Colorado Springs.

William Sawvel

William Sawvel recently bought a home from CreekStone Households on the northeast aspect of the city.

He states since he moved in, his loved ones has experienced nothing but complications.

“Every 3-4 months we have lights pop in the residence and we have to substitute all of them,” he explained.

Sawvel experienced no problems demonstrating electrical difficulties for our cameras. For illustration, each time he turns on the vacuum, the lights in the basement flicker.

If you just take a walk on the treadmill in the basement, the gentle also glints.

Originally, William suggests this was not a big problem given that his home arrived with a 1-yr guarantee.

“With all of the problems we ended up obtaining, my spouse and I decided it would most likely be a great concept to get an inspector to appear in ahead of the guarantee is up and have him glimpse via the dwelling and tell us almost everything which is erroneous with the home that desires to be preset so that we could mail it to Creekstone,” he claimed.

In an inspection report received by Information 5, an inspector uncovered cracks in the concrete, overdriven nails in the siding which could direct to h2o destruction alongside with electrical troubles considered as a “basic safety hazard.”


KOAA Graphics Department

Household inspection

Sawvel suggests before he arrived at out to Information 5, he attempted numerous instances to get the builder to fix the troubles.

I finished up sending 3 emails,” he said. “I’m just reminding them these are warranty challenges and we might like these things fixed. They never ever responded.”

The paper trail:

March 17, 2020: CreekStone Residences despatched a generic information to home owners notifying them that in-household warranty appointments have been suspended instantly because of to issues bordering COVID-19

April 22, 2020: CreekStone despatched yet another e mail out expressing that all guarantee perform on concluded residences is temporarily suspended because of to the Governor’s “Remain at Home” get

Even so, News 5 Investigates observed a possible challenge. If you glimpse at the genuine order from Gov. Jared Polis, we noticed an exemption for solutions related to development, housing, and operate executed by electricians and plumbers.

On major of this discovery, William states as he and his spouse have been getting a wander in the neighborhood, they arrived throughout a CreekStone product residence. On the doorway of that house was a be aware that lists a mobile phone number to established up a displaying appointment.

On-line, William mentioned CreekStone Residences mentioned their versions were “open” and appointments for in-man or woman excursions had been offered.

William asked, “How are you owning open homes and then telling people who personal these residences that we cannot deal with issues with households we presently marketed? A little something didn’t look correct.”

William claims after months of no progress, he made the decision to ultimately make repairs on his personal.

He then filed a lawsuit versus CreekStone Houses to help recuperate repair service costs.

El Paso County Courthouse


El Paso County Courthouse

A decide awarded him more than $2,000. On the other hand, court data present CreekStone Residences has not compensated this judgment.

News 5 Investigates afterwards uncovered CreekStone Houses has submitted an enchantment to overturn the judge’s ruling. Courtroom paperwork filed by CreekStone query irrespective of whether the courts must have had the authority to intervene in this circumstance. They cited a “Invest in and Sale Settlement” which reportedly states that disputes must be managed via mediation and arbitration.

“There are other families having the exact complications (with warranty issues),” Sawvel stated. “They are not responding or they’re coming up with excuses to not correct problems.”

We verified William’s assert through the BBB’s have records.

Considering the fact that anybody can leave a terrible assessment against a business, Information 5 resolved to only aim on the 8 formal complaints the BBB has on file within the past 3 decades versus CreekStone. Nevertheless, it appears all 8 grievances had been submitted immediately after the pandemic began.

“More substantial difficulties have been ignored by the builder,” a single criticism mentioned.

One more complaint indicated “guarantee operate was take note done.”

News 5 Investigates arrived at out to CreekStone Residences for comment on William’s situation and to even more examine the BBB issues.

Perry Cadman, VP of Functions did not address the BBB problems, but did situation a statement about William’s court circumstance.

“Pertaining to the make any difference, Creekstone Households has submitted an attraction of a verdict in El Paso County District Court docket involving a household buyer who initially submitted a assert of a lot less than $7,500. It is our company’s coverage not to remark on pending lawful situations,” Cadman reported.

Information 5 also asked no matter whether CreekStone Properties would be keen to sit down and examine procedures and methods for dealing with warranty statements. Cadman declined that possibility.

“At Creekstone Households, we are proud of our A-in addition rating with the Superior Business Bureau, and we react to challenges and issues on a well timed basis, with the customer’s very best pursuits in thoughts,” he mentioned. “We have been in business for 27 yrs, and we eagerly search forward to the upcoming 27. Regarding a dialogue on the topic of our warranty procedures, we will respectfully decline to participate because they are so normal and hence, in our feeling, not newsworthy.”

William says he still will not have the electrical challenges in his household settled and CreekStone Properties made available no resolution in both assertion issued to News 5.

We are going to maintain tracking the builder’s enchantment by means of the court docket process. 

Tips for functioning with household builders:

Conversation is essential—the two right before and after the closing system. It is really all right to request clarification and ask thoughts about a builder’s process for dealing with warranty difficulties.

Related to doing the job with contractors, often doc difficulties and challenges in crafting. This produces a paper trail.

Even if you might be transferring into a new property, it might be really worth finding an inspection prior to closing. Also, be current for that inspection so you can carry up any challenges you might see.

If you sense complaints or guarantee difficulties aren’t becoming dealt with properly, you can file official complaints with each the Improved Business Bureau and the client defense division at the Colorado Legal professional General’s Business office.

Have an challenge you would like Information 5 Investigates to glance into? E mail us: [email protected]